Chatbots: Technology to satisfy experiences and create excellence

We are a team of professionals with local and international experience on chatbot technology.  We custom our bots based on User Experience (UX) analysis and User Interface (UI) design.

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Efficiency and effectiveness

An intelligent chatbot is able to learn before each conversation and has some capacity to identify trends and be able to act on them.

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Money saving

Chatbots reduce costs, not only of time, but also of money, making the processing of each case automated and faster.

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Available 24/7

Chatbots have the power to break down the barriers in response time and attendance, since they provide attention 24 hours a day, 365 days a year.

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High engagement

Chatbots capture qualified leads, increase your income, automate processes and improve the service to your customers.

Choose your Bot
increase your ROI

Our plans are personalized and will fit any budget.

Choose one of our 3 types of bots

Informative Bot

An informative bot in one in which the interaction with the client is done through a predefined set of questions. This type of chatbot is developed through a questionnaire, which is expected to ask a customer a set of questions base on a set of rules where each interaction performs an action or respond.

Benefits

  • Product and service information.
  • Business shops information such as addresses or hours of operations.
  • Online shopping assistance.
  • Events and promotions.

Transactional Bot

SS

Transactional or service bot request relevant user data to perform or complete an action. KLM Royal Dutch Airline’s chatbot is an example of this category, where customers can check on flight status, change seats or even purchase tickets.

Benefits

  • Help retrieve user information, such as account balance, posted payments, etc.
  • Filling forms or information.
  • Product or service selection assistance.
  • Authenticate user’s entry information.

Contextual Bot

Contextual bots are the most advanced type of conversational robots. It uses machine learning and artificial intelligence to remember conversations that took place in the past, with specific users, to learn and grow over time. These chatbots learn from their experiences with the user. For example Siri & Alexa.

Benefits

  • Reduces expenses of hiring extra personnel.
  • It provides total availability to customers.
  • It offers a more precise analytical data system.
  • Avoid any delay in responses to customers.

Areas in which our chatbots will generate a ROI

1 %
Of users believes that the biggest benefit of chatbots is getting answers to simple questions.
2016
Year in which it is expected that more than 80% of companies have some type of automated chatbot implemented.
1 %
Global consumers have committed to a chatbot by contacting an organization in the last 12 months.
1 Billion
Global consumers have committed to a chatbot by contacting an organization in the last 12 months.

Carlos José Terán
Digital Strategist

Ascomsa S.A. leads the national market with a succesful team of knowledge and experience experts  on AI platforms.

Call us!

ECU: +593.98557.0120  USA: +305.333.5356